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Problems with Subscription (Not Showing Active)

If you paid for the Expiry Traker subscription, but the resources still appear locked or disabled in the app, the most likely reason is the use of different emails/accounts or a pending Pix payment via Google Play.

Most Common Reason​

The subscription is linked exclusively to the email used at the time of registration and purchase. If you have more than one email or logged in via an automatic email link, you may have logged into the wrong account.

Pix Payments via Google Play in Brazil (Wallet Balance)​

In Brazil, Google Play allows payment via Pix. However, when selecting Pix, Google does not activate the subscription immediately: the paid amount is credited as Google Play Balance (Wallet) in your Google account.

What to do after making a Pix payment?​

  1. Open the Google Play Store app and confirm that the amount paid via Pix has entered as balance.
  2. Return to the Expiry Traker app and select the desired subscription plan.
  3. On the Google Play purchase confirmation screen, select "Google Play Balance" as the payment method to complete the purchase and activate the features.

How to check your balance and subscriptions on Google Play?​

  • 🔗 Check available balance: Access the Google Play Payment Methods page to verify if the Pix amount has been credited to your wallet balance.
  • 🔗 Check active subscriptions: Access the Google Play Subscriptions page to confirm if the Expiry Traker subscription is listed as active.
Attention for Pix Payments

If the Pix payment was debited from your bank account but the amount does not show as Balance in Google Play and the subscription was not activated, make sure the purchase was made using the exact same Google account connected to your phone's Play Store.

What to check before opening support?​

  1. Check if you are logged in with the exact email used at the time of subscription.
  2. Check if you do not have another account created via:
    • Another personal or corporate email.
    • Login by automatic email link.
    • A Play Store / App Store account different from the one used for the purchase.
  3. If you paid via Pix on Android, verify if the amount was retained as Google Play Balance.

How to restore the subscription?​

If your subscription is still not active even when logged in, access the official purchase restoration guide: 🔗 How to Restore my Subscription

Important
  • Deleting and reinstalling the app does not cancel the financial payment or subscription, but requires you to log in with the correct email to restore it on the device.
  • Switching accounts within the app will make the subscription appear unavailable on the new account.