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Payments and Subscriptions

Manage your plans, learn which payment methods are accepted, how to change your payment method, how to request an invoice, and how to cancel your subscription.

Accepted Payment Methods​

Expiry Traker accepts various payment methods for subscriptions of individual and corporate plans.

Check the complete list of accepted methods by directly accessing the page: 🔗 Accepted Payment Methods

Changing Subscription Payment Method​

If you wish to change the credit card or payment method for your subscription, the process must be done directly through the app store where the plan was purchased:

Invoice Issuance (Nota Fiscal - NF-e)​

Yes, we issue invoices for Brazilian users with a CPF or CNPJ in regular status.

To request your invoice, contact official support providing the following details:

  1. Chosen subscription plan.
  2. App/device identification (ID).
  3. Complete registration details:
    • Full name / Corporate name.
    • CPF or CNPJ.
    • Full address (with zip code).
    • Email and phone number for contact.

Subscription on Multiple Devices​

  • Expiry Traker (Individual): You can use your PRO subscription on only 1 device at a time.

  • Expiry Traker for Teams (Collaborative): You can use the subscription on multiple devices simultaneously. The active devices/users limit is based on your contracted quota (e.g., if you subscribed to the plan for 10 people, up to 10 devices can operate at the same time, each using their respective collaborator account).

Problems with Subscription (Not Showing Active)​

If you paid for the subscription, but the resources still appear locked or disabled in the app, consult our dedicated guide:

🔗 Subscription Troubleshooting

Canceling a Subscription​

If you want to cancel your subscription, the process depends on where the purchase was made:

Subscriptions made through App Stores (Google Play Store or Apple App Store)​

If you subscribed directly through the app using the Play Store or App Store, the cancellation is managed exclusively by the stores themselves. We do not have permission to cancel or refund subscriptions made through these channels.

To cancel, follow the official steps for each platform:

Organization/Team subscriptions made through the Validades.com website​

If you subscribed to a plan for your organization or team directly through the Validades.com website, follow these steps to manage or cancel your subscription:

  1. Log in to your account on the Validades.com website.
  2. Go to Settings.
  3. Access View Team or Organization (depending on the version of your account).
  4. In the subscription card, click the Manage subscription button.
  5. You will be redirected to the billing portal of our payment partner, where you can click the cancellation button.