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Support and Contact

If you have read our documentation and still need help resolving a question or problem with the app, check the official customer service rules and channels.

🛑 Mandatory Submission of Identifiers (App ID)​

For our team to analyze your issue and locate your registered data, providing your App ID is mandatory.

  • App ID Format (UUID): The App ID is an alphanumeric code in UUID format (example: 123e4567-e89b-12d3-a456-426614174000).

  • How to send it: It is mandatory to send the ID by copying the exact text displayed inside the application. When you open the identification screen in the app, it automatically begins sending diagnostic data in the background to assist support.

  • Examples of invalid information (NOT accepted):

    • Generic phrases like "my app", "don't know", "Android", "iPhone", or your phone model.
    • Screenshots without copied text or random numbers typed manually.

  • How to obtain this identifier: Follow the procedure demonstrated in the guide: How to access app identification information.

Service Conditioned on Providing App ID

If a support request is sent without the App ID or with invalid information, no support will be provided. Providing the correct App ID is essential for locating your account and data in our system.

✉️ Important Information Regarding Contact Email​

When filling out the support form, make sure to enter a valid, correct email address that is capable of receiving messages. Otherwise, our replies will be lost and you will not receive a response.

  • Email must be correct: Double-check your spelling carefully. Simple typos cause replies to be sent to non-existent addresses or to someone else.
    • Examples of typo errors:
      • user@gmai.com (instead of gmail.com)
      • user@hotmial.com (instead of hotmail.com)
      • user@outlok.com (instead of outlook.com)
  • Email must be able to receive messages: Make sure your inbox is not full and your provider accepts incoming emails.
    • Example: If your email account has run out of storage space (full inbox), the server will reject support replies and bounce them back.
Warning

In both cases (misspelled email address or full inbox), support response messages will be lost and you will not receive support or a reply.

We Do Not Offer Phone or Messaging Support​

To ensure data security and organization of demands:

  • There is no customer service via phone call.
  • We do not provide support via third-party applications like WhatsApp or Telegram.

🔗 How to Talk to Support?​

After reviewing all rules and requirements above, you can open a service request by sending a message through our official contact channel:

🔗 Official Contact and Support Form